GLOWND Refund & Returns Policy

  1. Overview

At GLOWND, we strive to ensure that every customer is completely satisfied with their purchase. If for any reason you are not happy with your order, we offer a flexible returns policy subject to the conditions below.

Please read this policy carefully to understand your rights and obligations.

  1. Eligibility for Returns

You may request a return or exchange if:

  • The item is unused, unworn, and in its original packagingwith all tags intact.
  • The request is made within 7 daysof receiving your order.
  • The product is not part of the non-returnable itemslisted below.
  1. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged:

  • Skincare products, perfumes, and cosmetics once opened or used.
  • Earrings, undergarments, or other intimate items.
  • Sale or discounted items marked as final sale.
  1. Return Process
  2. Contact our customer care team via info@glownd.com or WhatsApp within 7 days of delivery, stating your order number, item(s), and reason for return.
  3. Our team will review your request and provide a return authorizationif eligible.
  4. Once approved, return the product to the address provided. Please ensure it is securely packaged.
  5. After inspection, we will process your refund, store credit, or exchangewithin 5–10 business days.
  6. Refunds
  • Refunds will be made through the original payment methodused at purchase.
  • Shipping fees and handling charges are non-refundable.
  • If your return is approved, you’ll receive a confirmation email once the refund has been processed.
  1. Exchanges

If you wish to exchange an item for a different size, color, or product:

  • Contact us within 7 days of delivery.
  • Exchanges are subject to product availability.
  • If the new item costs more, you will be required to pay the price difference.
  1. Damaged or Incorrect Items

If you receive a damaged, defective, or wrong item, please notify us within 48 hours of delivery with photos of the item.
We will replace the item or issue a refund at no extra cost.

  1. Shipping Costs
  • Customers are responsible for return shipping costs, except for cases where the item received was damaged, defective, or incorrect.
  • GLOWND is not responsible for returns lost in transit, so please use a trackable shipping method.
  1. Contact Us

For any refund or return inquiries, please reach out to our customer service team:
Email:  info@glownd.com
Call: +254 707124567
 Nairobi, Kenya