GLOWND Privacy Policy

At GLOWND, your privacy is very important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website www.glownd.com, make a purchase, or interact with our services.

By using our website, you agree to the terms outlined in this policy.

  1. Information We Collect

We collect both personal and non-personal information to improve your shopping experience and ensure smooth service delivery.

  1. Personal Information

When you make a purchase or create an account, we may collect:

  • Full name
  • Email address
  • Phone number
  • Shipping and billing address
  • Payment details (processed securely through third-party gateways)
  1. Non-Personal Information

We may automatically collect information such as:

  • IP address
  • Browser type and version
  • Device information
  • Pages visited and time spent on our website
  • Cookies and similar tracking technologies
  1. How We Use Your Information

Your information helps us:

  • Process and fulfill your orders efficiently
  • Communicate order updates and promotions
  • Improve our website, products, and customer service
  • Detect and prevent fraud or unauthorized transactions
  • Comply with legal obligations
  1. How We Protect Your Information

We use advanced security measures to safeguard your data, including:

  • SSL (Secure Socket Layer) encryption for online transactions
  • Restricted access to personal data for authorized staff only
  • Regular monitoring of systems to prevent unauthorized access

While we take reasonable steps to protect your information, no online system is 100% secure. You share your information with us at your own risk.

  1. Sharing of Information

We respect your privacy and do not sell or rent your personal data. However, we may share your information with trusted third parties only when necessary to:

  • Process payments (e.g., through secure payment processors)
  • Deliver orders via shipping partners
  • Send promotional emails through verified email platforms
  • Comply with applicable laws or legal requests

All third parties are obligated to keep your information confidential and secure.

  1. Cookies and Tracking Technologies

Our website uses cookies to enhance your experience. Cookies help us:

  • Remember your preferences and shopping cart
  • Analyze website traffic and performance
  • Show relevant offers and promotions

You can choose to disable cookies in your browser settings, but some features of the website may not function properly.

  1. Your Rights

As a customer, you have the right to:

  • Access and update your personal information
  • Request deletion of your account or personal data
  • Opt out of marketing emails at any time by clicking the “Unsubscribe” link
  • Request details on how your data is used

For any data-related requests, contact us at info@glownd.com.

  1. Data Retention

We retain your personal data only as long as necessary to:

  • Complete your transactions
  • Comply with legal obligations
  • Resolve disputes and enforce our agreements
  1. Third-Party Links

Our website may contain links to other sites (e.g., Instagram, Facebook, or partner websites).
Please note that we are not responsible for the privacy practices of these third-party sites. We encourage you to review their privacy policies before sharing any personal data.

  1. Updates to This Policy

GLOWND reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date.

  1. Contact Us

If you have questions or concerns regarding this Privacy Policy, please contact us:
Email: info@glownd.com
Call: +254 707124567
 Nairobi, Kenya